Client
Dex
Industry
Service industry
One-Click Tasks & Faster Shifts for Restaurants
Problem statement
Dex’s existing app was difficult to navigate, causing friction in shift scheduling, task management, and fault reporting. Employees, managers, and HQ managers had different but overlapping needs, requiring a more intuitive and adaptable solution.
Goal
Redesign Dex to streamline shift scheduling, task assignments, and fault reporting, ensuring a seamless experience for all user roles while improving oversight and efficiency.
Impact
The redesign delighted users and sped up task management.
Tasks became easier to understand and assign.
Opening faults was reduced to a single click.
Shift booking became faster, easier, and more engaging.
Research
User research
For user research, we conducted a field study at a restaurant, observing how waiters and managers managed tasks before their shifts. The process was inefficient, relying on fragile paper schedules that could easily be lost. We also held a workshop with the app owners to define user needs and challenges.
Market research
I analyzed task management, logistics, and fault reporting apps, focusing on navigation, scheduling, and fault management for different user types.
Research insights
Our field study and market research revealed the following insights:
Task setup must be quick and seamless.
Users need motivation to complete tasks.
Most task management apps lack fault reporting—an opportunity for Dex.
Different user roles require tailored features (e.g., admin controls).
Solution
Task manager
Emploees
Managers
HQ
Before
After - UX
After - UI
Faults manager
Employees
Managers
HQ
Before
After - UX
After - UI
Flows
Employees
Employees now know:
What they need to do
Where and when they need to be
What needs to be fixed and status of other faults
They also have the ability to
Pick and manage shifts
Open fault tickets
Managers
Managers now know:
What they need to do and what their teams needs to do
Where and when they need to be, and the same for their team
What needs to be fixed and status of other faults, reports and history to assess when they need to purchase a new machine.
They also have ability to:
Create shirt templates
Invite member and set roles
Open fault tickets
Create a list for calling service providers
Next steps
The redesigned Dex app improved task management, scheduling, and fault reporting, creating a more efficient workflow for all user roles. Based on user requests, the next step is designing a tablet version to enhance usability in fast-paced environments.
